As a Customer Service Administrator at Parweld, you play a crucial role in ensuring seamless day-to-day administration of customer services. Your mission is to provide outstanding support and exceptional customer service in a fast-paced, friendly environment. Whether working from home or on-site, you’ll deliver a continuous, professional, and dedicated service to our valued customers.

Qualifications and Experience:

• Customer Service and Communication Skills: Effective communication is key. You’ll engage with customers, address their inquiries, and provide timely assistance.
• Order Processing and Sales Support: Your experience in managing orders and supporting sales processes will be invaluable.
• Administrative Assistance Abilities: Attention to detail and organizational skills are essential for maintaining efficient operations.
• Strong Computer Skills: Proficiency in MS Office tools ensures smooth administrative tasks.
• Team Player: Collaboration is vital; you’ll work well within a team environment.
• Sales or Administrative Background: Previous experience in sales or administrative roles is advantageous.
• Industrial/Welding Sector Knowledge: Familiarity with the industrial and welding domain is a plus.

What We’re Looking For:

• Sales Support and Processing: Demonstrated ability to accurately manage and process sales leads, supporting team members effectively.
• Customer Record Management: Expertise in maintaining organized customer records, generating reports using Microsoft Office, and analysing sales data.
• Effective Communication: Excellent written and verbal communication skills to engage with customers and understand their unique requirements.
• Customer Relationship Management: Strong interpersonal skills to build and nurture customer relationships, ensuring their satisfaction.

Benefits:

• Competitive salary
• 32 days of holiday per annum, including bank holidays